Clipvana · Shopping With Confidence
Returns & Refunds
We want you to feel confident shopping with Clipvana. Please review our 14-day return policy, eligibility requirements, return-shipping responsibility, and refund process below.
Store:
Clipvana
Last updated: October 26, 2026
1. Our 14-Day Return Policy
Eligible items may be returned by contacting Clipvana within 14 days of the date you receive your order. Please contact us before sending any item back so we can provide return instructions.
The return window refers to the time to notify us of your intention to return an eligible item. Please follow the return instructions and any deadline we provide.
This policy does not limit any mandatory cancellation, return, warranty, or refund rights you may have under applicable law.
2. Return Eligibility
To help us assess a return, please ensure that the item:
- Is accompanied by your order number or proof of purchase.
- Is returned with its original packaging and included accessories, where reasonably possible.
- Has not been damaged through misuse or improper handling.
- Meets any applicable hygiene, safety, and legal requirements for returns.
For nail-care tools and grooming products, hygiene and product-safety considerations may affect whether an opened or used item can be returned. Any restriction will be applied only where permitted by applicable law.
Please do not mail a return before contacting us and receiving return instructions.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping for eligible change-of-mind returns.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been resolved. Unless we confirm otherwise in writing, return shipping costs are not reimbursed for change-of-mind returns.
Original shipping charges, where applicable, will be handled according to the circumstances of the return and applicable law.
If an item arrives damaged, defective, or incorrect, contact us before paying to return it. We will explain the available resolution and any shipping arrangements required by applicable law.
4. How to Request a Return
Follow these steps to request a return:
- Contact us within 14 days. Email mhamoodsali@gmail.com with your order number and the reason for your return.
- Wait for instructions. We will review your request and explain the next steps and return arrangements.
- Package the item securely. Include the relevant accessories and documentation where applicable.
- Ship the return. Use the return instructions we provide and keep your tracking details.
- Allow time for inspection. Once received, the item will be checked against the applicable return requirements.
Sending an item back without contacting us first may delay the process or make it difficult to identify your order.
5. Refunds
Once an eligible return has been received and assessed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method where possible. The time it takes for funds to appear in your account may depend on your payment provider or financial institution.
Any deductions, exclusions, or treatment of original shipping charges will be applied only where disclosed appropriately and permitted by applicable law.
If you believe an approved refund has been delayed, contact us with your order number so we can help check its status.
6. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Email mhamoodsali@gmail.com with your order number, a description of the issue, and photographs if available.
We will review the issue and explain the appropriate resolution, which may include a replacement, repair, or refund where applicable. Mandatory legal rights are not restricted by this policy.
7. Exceptions and Legal Rights
Certain products may be excluded from voluntary returns where permitted by law. Examples may include items that cannot safely be resold for hygiene reasons after being unsealed, personalized products, or items damaged through misuse. Any exclusion must be appropriate to the product and applicable law.
Nothing in this policy excludes or reduces consumer rights that cannot legally be waived, including rights relating to defective or misdescribed goods.
Please note: The 14-day policy and customer-paid return shipping rule apply subject to mandatory consumer law. Different rules may apply depending on where the customer lives and the reason for the return.
8. Contact Clipvana
For return requests, refund questions, or help with a damaged or incorrect order, contact us using the details below.
Email:
mhamoodsali@gmail.com
Telephone:
9027860949
Business address:
2745 Miles Ave, The Bronx, NY 10465, USA
Need Help With a Return?
Contact our team with your order number and we’ll guide you through the next steps.
Request a Return